Refund & Return Policy
We at Royal watch ensure quality-checked products before shipping. Please read our return & refund terms carefully.
1. Return Window
We offer a 48-hour return/replacement window only in case of:
- Defective product
- Damaged product
- Wrong product received
2. Mandatory Unboxing Video
To process any return or replacement, an original uncut unboxing video is mandatory.
Without video proof, return or replacement cannot be approved.
3. Condition for Return
To be eligible:
- Product must be unused
- All accessories must be included
- Original box & packaging must be intact
- No physical or water damage
4. Return Not Accepted If:
- Product is used or damaged by the customer
- Accessories/box are missing
- No unboxing video is provided
- Wrong address given by customer
- Customer not answering courier calls (RTO cases)
- Discounted/sale items
- Hygiene-related products (like earbuds tips)
5. How to Request a Return
Email us at **thawani.rahul@gmail.com** within 48 hours of delivery with:
- Order ID
- Unboxing video
- Issue details
Return address:
nara road, Jaripatka, Nagpur - 440014
6. Replacement Policy
If your request is approved, we will send a replacement of the same product.
Replacement is subject to product availability.
If the product is not available, refund will be initiated.
7. Refund Process
Refund is issued only if:
- Replacement is not possible
- Product received back in original condition
Refund will be processed to the original payment method within **5–10 business days** after inspection.
8. Return Without Approval
Any item sent back without return approval will be rejected and no refund will be provided.
9. Courier Damage Cases
If the outer box is damaged at the time of delivery, please record a video and reject the parcel.
Once accepted, courier damage claims cannot be raised.
10. Contact Us
For any return or refund-related questions:
Email: **thawani.rahul@gmail.com**
